FAQ

Why should I use U Smash I Fix for a repair?

Your smartphone or device is precious to you. U Smash I Fix technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With nearly 500,000 repairs to date, we are the trusted repair chain.

How long does a repair take?

We pride ourselves on an express repair service. Common devices can be repaired in-store within 30 minutes, whilst postal repairs are between 48-72 hours.

What should I do before handing over my device?

Whilst your device is in safe hands with us, it is always recommended that you back-up your device and reset back to the factory settings before hand for security purposes.

Does my phone come with warranty?

There is a lifetime warranty on most device repairs. Please check our terms and conditions for more details.

How long will my repair take?

On average, in-store repairs take 30 minutes! To help reduce your wait time in store why not book an appointment online.

How does the walk-in service work?

Our walk-in service allows you to have your phone repaired straight away! You can see the time required for each repair when you book on our website.

If I use U Smash I Fix will this void my Manufacturer’s warranty?

Like most third-party repair services, use of our service can void your manufacturer’s warranty. The good news is we provide our own warranty for all our repairs! For more details please click here.